I've always been happy with the quality of their stuff. Sometimes shipping takes a little longer than I'd hope, but free makes up for it. Only time I have every been somewhat unhappy was last time I orders a bunch of hive bodies and they shipped on a pallet by truck. They just stacked all the loose hive body parts on a pallet and ran shrink wrap around it. Needless to say, all the pieces shifted and by the time I got the pallet off the truck and to my shop, pieces where falling out along the way. It almost looked like they started with a broken up pallet as cross boards where missing on one end and all the parts where stacked on the other end. Good way to get rid on broken down pallets (?). Everything was there, so I didn't complain.