I ended up posting a complaint on Facebook, then sent them a PM, as was suggested to me. They replied on Facebook a day later, he expressed quite a bit of annoyance at me posting the bad publicity like I did before PMing him. I asked him why my emails were never replied to, and he never informed me why. He offered a full refund because "they're a professional and reputable company", AND sent me a replacement veil, which was nice.