Here's the email exchanged that happened:
18 Jul
I recently purchased an expensive beesuit that was advertised as having a unique veil design, that's supposed to keep the mesh away from the face. I used it for the first time the other day, and out of the half a dozen or so beesuits that I've used in my life, it's by far the worst in terms of mesh touching my face. I got stung five times on my chin during my beekeeping, and was constantly pushing the veil ahead, and constantly brushing bees off my veil to prevent them from stinging me.
I'm very disappointed in this. I paid the extra money to get a suit that I was hoping I'd be happy with, and the mesh veil was one of the prime selling points for me.
I'm not sure if Oz Armour has deceived me by falsely advertising. Either way, I'm very disappointed, and plan to spread my experience to beekeepers on seven different forums, to local beekeeping friends and to the people at the local amateur beekeeping club, to warn about this product and your business and to advice to steer away.
- an upset customer
31 Jul
Hello
Firstly, sorry for the late reply, your email went to the junk folder.
If you are not happy with our product, we can give you 100% refund.
Please send us your details, order no, date of purchase.
We have sold hundreds of them and never had any issue, maybe your suit or veil faulty.
Our sincere apologies for the inconvenience.
Kind Regards
Azim
Australia: +612 96497361; Cell: +61 481 146 420
USA : +1 346 308 2194; UK : +44 203 769 3593; New Zealand: +64 98896581
E: sales@fase.com.au
W:
www.fase.com.auAddress: Building A, 2 Fatory Street, Granville NSW 2142 Australia
31 Jul
Hey there,
Ive used the suit two times since purchasing it and its got a bit of dirt on it. Is that okay? Would it cost anything to return it?
I do wonder if its faulty or somehow just doesn't align with the structure of my face. I was wondering if it'd bend into place with time. Its really quite unfortunate as I love every thing else about the suit. its just awful that my chin is so exposed, its difficult to get stingers out of ones face when wearing a suit.
Kind regards,
to me
Hi
31 Jul
There is one possibility about the veil, we had one lot of veils and they were not good.
Could you please take a photo of the veil and sent it to me.
Kind Regards
Azim
16 Aug
Hi
We have shipped you a veil, please let us know if everything is OK with you.
Kind Regards
Azim
Australia: +612 96497361; Cell: +61 481 146 420
USA : +1 346 308 2194; UK : +44 203 769 3593; New Zealand: +64 98896581
E: sales@fase.com.au
W:
www.fase.com.auAddress: Building A, 2 Fatory Street, Granville NSW 2142 Australia
17 Aug
I like the veil its particularly good quality. Unfortunately I have quite a large head, and its too uncomfortable wearing it, it hurts a little, so such isn't really suitable for me.
Did the photo of the veil I send, indicate it was of the dodgy batch?
I'm considering returning the suit for a refund. If I was to do so, should I wash it before returning? I've used it twice and a bit of dirt has gotten itself over the knee.
Regards,
21 Aug
Hi
We are happy to accept the returns but unfortunately, we no one will accept the dirty suit and we won?t be able to sell any one.
In this case you can buy extra Round brim hat or send the veil back and we will replace with the round brim hat.
Regards
Azim
21 Aug
What if I wash it and clean it as if it's new?
The problem for me is, you've sent two hats out so far, and they haven't been suitable to me. I'm left wondering if you're actually able to send me a suitable veil.
Do you have a round brim hat for people with particularly large heads?
Which veil should I return? The one where the bees sting me on the chin, or the one that doesn't fit on my head? Where do I send it to? What's the procedure for doing such?
Regards,
21 Aug
Hi
Sorry, people are very clever and picky, they return the item even there is a tiny spot. They will realize it is a used suit and won?t accept it.
I have a round brim hat but if fencing veil doesn?t fit, round brim hat will also not fit.
In almost 8 weeks? time, we will have a new stock with larger hats, once they arrive, I will send you the measurement.
Kind Regards
Azim
22 Aug
The round brim hat doesn't fit. The fencing veil presses against my chin.
It's quite disappointing that I have to wait two months, basically will get to use my suit after Spring. Pretty disappointed in this service.
15 Oct
I'd really like to be able to use the beesuit that I purchased months ago. Has there been any update on replacing the faulty veil? Having looked at the veil that was originally sent, it appears to be damaged, appears that a broken veil was sent. I can send some detailed photos if such helps.
13 Nov
Can I please get an update? Are you still going to replace the faulthy veil so that I can use the suit? I'm still unable to use it. If I don't receive some sort of reply then I'm going to document my experience to a number of beekeeping forums, showing the emails sent back and fourth and the pictures of the faulty veil that was sold.